Checkbox not saving value.

miltkt011
Kilo Contributor

What would prohibit a checkbox field value from not returning true after being clicked.

6 REPLIES 6

Thijs Daemen
Mega Guru

Hi Michael,



How are you evaluating if it's checked? Is it checked in the record when you reopen it after saving?


Hi Daemen,


That is the issue it is not checked in the record after saving.


Thanks.


The SN Nerd
Giga Sage
Giga Sage

Please try the following to diagnose your issue



  1. Activate the Javascript Debugger
  2. Right click on the checkbox field and click 'Watch Field'
  3. Fill out your record form and save the record
  4. Any configuration that has touched the checkbox field will be printed in the debugger, with a link to what is changing the field

ServiceNow Nerd
ServiceNow Developer MVP 2020-2022
ServiceNow Community MVP 2019-2022

Hi Paul,


This is what I get when i run the debugger.



find_real_file.png