Checked Incident Records are not assigned to Current logged-in User, On click "List Banner Button"

[MihirG]

UI Action

Name: Assign to Me

Table: Incident [incident]

Active: checked

Show insert: checked

Show update: checked

Client: checked

List v2 Compatible: checked

List banner button: checked

OnClick: updateAssignedto()

function updateAssignedto() {

    var checkedRec = g_list.getChecked();

    if (checkedRec != '') {

        var ga = new GlideAjax('AssignedtoCheck');

        ga.addParam('sysparm_Recordcheck', 'incidentAssignedto');

        ga.addParam('sysparm_sysIDs', checkedRec);

        ga.getXMLAnswer(callback);

        function callback(res) {

            alert('response:'+res);

            if (res) {

                alert('Updated the Assigned to Successfully');

            }

        }

    } else {

        alert('Please select atleast one record');

    }

}

Script Include:

var AssignedtoCheck = Class.create();

AssignedtoCheck.prototype = Object.extendsObject(AbstractAjaxProcessor, {

    incidentAssignedto: function() {

        var checkedRecords = this.getParameter('sysparm_sysIDs');

        var record = checkedRecords.split(',');

        var storesys = '';

        for (var i = 0; i < record.length; i++) {

            var gr = new GlideRecord('incident');

            if (gr.get(record[i])) {

                gr.assigned_to = gs.getUserID();

                if (storesys !='') {

                    storesys += ',' + gr.update();

                } else {

                    storesys = gr.update();

                }

            }

        }

        return storesys;

    },

    type: 'AssignedtoCheck'

});

When clicking the ‘Assign to me’ button in the Incident Table list view, the ‘assigned to’ field does not get updated. If anyone can provide assistance with this issue, I would greatly appreciate it. Thank you.

[Rohit99 · Accepted solution]

Hi @MihirG,

You may try with the following script in UI Script Section.

function countAllSelectedIncident() {

    selSysIds = g_list.getChecked(); // here you will get checked incident sys ids

    sysIdList = selSysIds.split(','); //here you will get sys id after splitting 

    numSel = sysIdList.length; // number of incidents which you selected

    for (i = 0; i < numSel; i++) {

        var gr = new GlideRecord('incident');

        gr.addQuery('sys_id', sysIdList[i]);

        gr.query();

        if (gr.next()) {

            gr.assigned_to = g_user.userID;

            gr.update();

        }

}

}

Screenshots :

Please mark my response as correct and helpful if it helped solved your question.

Thanks,

Rohit Suryawanshi

[Rohit99 · Accepted solution]

Hi @MihirG,

You may try with the following script in UI Script Section.

function countAllSelectedIncident() {

    selSysIds = g_list.getChecked(); // here you will get checked incident sys ids

    sysIdList = selSysIds.split(','); //here you will get sys id after splitting 

    numSel = sysIdList.length; // number of incidents which you selected

    for (i = 0; i < numSel; i++) {

        var gr = new GlideRecord('incident');

        gr.addQuery('sys_id', sysIdList[i]);

        gr.query();

        if (gr.next()) {

            gr.assigned_to = g_user.userID;

            gr.update();

        }

}

}

Screenshots :

Please mark my response as correct and helpful if it helped solved your question.

Thanks,

Rohit Suryawanshi

[Neeraj31 · Accepted solution]

Hello @MihirG ,

There is one small mistake in your code. When we call the Script include, we have to pass the function name in 'sysparm_name' variable. Please rename your variable name from 'sysparm_Recordcheck' to 'sysparm_name' and it will work.

ga.addParam('sysparm_name', 'incidentAssignedto');

Please consider marking my reply as Helpful and/or Accept Solution, if applicable. Thanks!