Choices are showing in blue for old/Exisiting records after I renamed the choice label and value

Chandler2 · ‎10-17-2024

Hi All,

I have a custom choice field with few choice options there.

Let's say the choice 1:

Label of choice: Addition Old

Value of this choice: Addition Old (same as label)

We have few records where this choice was selected.

Now as part of my requirement, I updated the choice and renamed it, now the choice 1 is:

Label of choice: Addition New

Value of this choice: Addition New (same as label)

The old records where this choice was selected the value is not updated and shows the old value and it has become blue.

1. Why the value didn't update?

2. What is servicenow recommended solution?

Thanks!!

Mayur2109 · ‎10-17-2024

Hi Mayur,

You should first create new choice & replace it for old records using fix script after that deactivate old choice value.

As the old choice label is not same it will show in blue.

Refer below link

Please check and Mark Helpful and Correct if it really helps you.

Regards,
Mayur Shardul

ServiceNow Rising Star 2024

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