CI field mandatory without wanting it

[LeoE]

Hello Guys,

my problem is that an field of an CI is mandatory without me wanting it to be. The weird thing is that it only is mandatory when it is ordered and you open the requested item.

Here you can see the field contract of the CI Request a Report with the mandatory turned off:

Here the CI is open in the Service Portal and the contract field is not mandatory, as it should be:

Now here the contract field is mandatory and I dont have any idea how it could be mandatory:

I already tried turning the mandatory field for contract on and off and deleted it and created it new, didn't work.

Does someone have an idea that I can try or had the same bug and already has the solution? 

[Dr Atul G- LNG]

Hi @LeoE 

Apologies, due to an issue in the community, the images are not visible. Could you please attach the images instead of copying and pasting them?

[LeoE]

Hi @Dr Atul G- LNG 

alright thank you, i will attach them to this reply, becuase i dont know how to edit my post.

[Dr Atul G- LNG]

Hi @LeoE 

Could you please use the Catalog Client Script to make the contract mandatory instead of doing it at the dictionary level?"

[LeoE]

Images(Screenshots):