CIS-Discovery

[SandeepKSingh]

A discovery runs against a Windows Server returning the following attribute values for the first time: name = WindowsSN1 serial_number = 12321
A subsequent discovery runs against a different Windows Server returning the following attribute values: name = WindowsSN2 serial_number = 12321
With only base system CI Identifiers configured, which of the following is true?

• A. A Windows Server CI is created, then updated with WindowsSN2 as the name.
• B. Two Windows Sewer CIs are created, with WindowsSN1 AND WindowsSN2 for names.
• C. Two Windows Server CIs are created, without serial_number values.
• D. A Windows Server CI is created, then updated with WindowsSN1 as the name.

[Ravi Gaurav · Accepted solution]

Hi @SandeepKSingh 

A. A Windows Server CI is created, then updated with WindowsSN2 as the name.

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Explanation:

1. Base System CI Identifiers:

   • The base system CI Identifiers in ServiceNow for Windows Servers prioritize the serial_number as a unique identifier for discovering and managing Configuration Items (CIs).
   • This means that if the serial_number attribute matches an existing CI, Discovery assumes it is the same server and updates the CI with the new data.

[Ravi Gaurav · Accepted solution]

Hi @SandeepKSingh 

A. A Windows Server CI is created, then updated with WindowsSN2 as the name.

---

Explanation:

1. Base System CI Identifiers:

   • The base system CI Identifiers in ServiceNow for Windows Servers prioritize the serial_number as a unique identifier for discovering and managing Configuration Items (CIs).
   • This means that if the serial_number attribute matches an existing CI, Discovery assumes it is the same server and updates the CI with the new data.

[Runjay Patel · Accepted solution]

Ans: A