Clear drop down value

[salu]

Hello,

I want to clear the drop down value.There is a default value generic

On chnange of the assignment group I need to clear the drop down and make mandatory.How it possible?

Both are not working

g_form.setValue('u_sla_category','');

  g_form.clearValue('u_sla_category') ;

Thanks

saranya

[amaradiswamy]

Hi Saranya,

Is sla category field is which data type.

Thanks and regards

Swamy

[salu]

Hello Ambaradi,

SLA catagory is string field with drop down value with none.

Thanks

Saranya

[amaradiswamy]

Could you please share your code that you are using because g_form.setValue() and g_form.clearValue() should do the job.

[anjalichoudhary]

Hi Saranya,

You can create an Onchange client script on Onchnage of assignment group and use below code:

g_form.clearValue('u_sla_category');

g_form.setMandatory('u_sla_category', true);

Regards,

Anjali

[salu]

Hello Anjali,

This my on chnage client script its nowrking

function onChange(control, oldValue, newValue, isLoading, isTemplate) {

  if (isLoading || newValue === '') {

  return;

  }

  var val = g_form.getValue('assignment_group');

  if(val=='c98c447ddb4d2e0006a6f9b9af961928')//EUC_Client_Support

  {

  //g_form.setValue('u_sla_category','');

// g_form.clearValue('u_sla_category');

//g_form.getControl('u_sla_category').options.length = 0

//g_form.clearOptions('u_sla_category');

//Not working any of the above line

  g_form.removeOption('u_sla_category', 'POS - Hard IMACD', 'POS - Hard IMACD'); // set value

  g_form.removeOption('u_sla_category', 'UAM Request', 'UAM Request');

  g_form.addOption('u_sla_category', 'EUC - New Device Install', 'EUC - New Device Install'); // set value

  g_form.addOption('u_sla_category', 'EUC - Existing Device IMACD', 'EUC - Existing Device IMACD');

  g_form.addOption('u_sla_category', 'EUC - Software IMACD', 'EUC - Software IMACD');

  g_form.addOption('u_sla_category', 'EUC - Voice IMACD', 'EUC - Voice IMACD');

  g_form.addOption('u_sla_category', 'Generic','Generic');

  }

  else if(val=='c18c447ddb4d2e0006a6f9b9af961933')//EUC_MAC

  {

  g_form.addOption('u_sla_category', 'EUC - New Device Install', 'EUC - New Device Install'); // set value

  g_form.addOption('u_sla_category', 'EUC - Existing Device IMACD', 'EUC - Existing Device IMACD');

  g_form.addOption('u_sla_category', 'EUC - Software IMACD', 'EUC - Software IMACD');

  g_form.removeOption('u_sla_category', 'POS - Hard IMACD', 'POS - Hard IMACD'); // set value

  g_form.removeOption('u_sla_category', 'UAM Request', 'UAM Request');

  g_form.removeOption('u_sla_category', 'EUC - Voice IMACD', 'EUC - Voice IMACD');

  g_form.removeOption('u_sla_category', 'Generic','Generic');

  }

  else if(val=='ed8c447ddb4d2e0006a6f9b9af961958')//Stores_POS

  {

  g_form.addOption('u_sla_category', 'POS - Hard IMACD', 'POS - Hard IMACD');

  g_form.addOption('u_sla_category', 'Generic','Generic');

  g_form.removeOption('u_sla_category', 'EUC - New Device Install', 'EUC - New Device Install'); // set value

  g_form.removeOption('u_sla_category', 'EUC - Existing Device IMACD', 'EUC - Existing Device IMACD');

  g_form.removeOption('u_sla_category', 'EUC - Software IMACD', 'EUC - Software IMACD');

  g_form.removeOption('u_sla_category', 'EUC - Voice IMACD', 'EUC - Voice IMACD');

  g_form.removeOption('u_sla_category', 'UAM Request', 'UAM Request');

  }

  else if(val=='93d76e42db82b600714afb541f96194c') // UAM

  {

  g_form.addOption('u_sla_category', 'UAM Request', 'UAM Request');

  g_form.addOption('u_sla_category', 'Generic','Generic');

  g_form.removeOption('u_sla_category', 'EUC - New Device Install', 'EUC - New Device Install'); // set value

  g_form.removeOption('u_sla_category', 'EUC - Existing Device IMACD', 'EUC - Existing Device IMACD');

  g_form.removeOption('u_sla_category', 'EUC - Software IMACD', 'EUC - Software IMACD');

  g_form.removeOption('u_sla_category', 'EUC - Voice IMACD', 'EUC - Voice IMACD');

  g_form.removeOption('u_sla_category', 'POS - Hard IMACD', 'POS - Hard IMACD');

  }

  //Type appropriate comment here, and begin script below

}