Client script didn't working in order guide

zulhiyatiuwi · ‎08-07-2018

Hello... can someone help me? I have a variable set that i configure client script on it. That client script working well in item, but its not working on order guide. I have choose ui type to all. please help.

zulhiyatiuwi · ‎08-20-2018

i found this link. and when i upgrade my instance, client script its working now. thank you all. 😄

https://hi.service-now.com/kb_view.do?sysparm_article=KB0689536

View solution in original post

zulhiyatiuwi · ‎08-07-2018

This is order guide in system appearence

This is order guide in service portal appearence

Kalaiarasan Pus · ‎08-07-2018

Do you have the variable and variable set on the order guide? Have you checked the javascript console and verified that there are no errors?

zulhiyatiuwi · ‎08-07-2018

javascript console? where can i check it?

Kalaiarasan Pus · ‎08-07-2018

Refer this

https://community.servicenow.com/community?id=community_blog&sys_id=5becee65dbd0dbc01dcaf3231f961940

zulhiyatiuwi · ‎08-07-2018

the client script is working before in order guide or item. but after doing cloning, i have realized that client script not working in order guide. Did i have doing wrong before it? can i trace what do i do before that script not working anymore?