Client Script Error - Change model: Mandatory Fields - After Zurich upgrade

[Manigandan24]

Hi team,

I'm facing this error after the Zurich upgrade on the Change request form "onChange script error: TypeError: g_scratchpad.change_model.refreshMandatoryFields is not a function function () { [native code] }"

This is the Client Script that I'm using:

Kindly suggest any solutions to fix this please.

[Dr Atul - LNG]

Hi @Manigandan24 

Try to repair the change model plugin once.

[Manigandan24]

Hi @Dr Atul - LNG ,

Tried repairing the plugins. Still the same issue.

[Dr Atul - LNG]

Hi @Manigandan24 

If stil issue, better log Now Support case, as it is OOTB script.

[Ankur Bawiskar]

@Manigandan24 

If that's an OOTB client script and you didn't touch anything on that then raise a Case with ServiceNow since this started coming after upgrade.

If my response helped please mark it correct and close the thread so that it benefits future readers.