Client Script Error - Change model: Mandatory Fields - After Zurich upgrade

Manigandan24 · yesterday

Hi team,

I'm facing this error after the Zurich upgrade on the Change request form "onChange script error: TypeError: g_scratchpad.change_model.refreshMandatoryFields is not a function function () { [native code] }"

This is the Client Script that I'm using:

Kindly suggest any solutions to fix this please.

Dr Atul G- LNG · yesterday

Hi @Manigandan24

Try to repair the change model plugin once.

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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Manigandan24 · yesterday

Hi @Dr Atul G- LNG ,

Tried repairing the plugins. Still the same issue.

Dr Atul G- LNG · yesterday

Hi @Manigandan24

If stil issue, better log Now Support case, as it is OOTB script.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Ankur Bawiskar · yesterday

@Manigandan24

If that's an OOTB client script and you didn't touch anything on that then raise a Case with ServiceNow since this started coming after upgrade.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader