client script not getting triggered

[sagarbharat]

Requirement: VIP caller log incident then set priority to critical.
yesterday implemented the script worked fine but today any script not getting triggered. 

Today when i am trying to log incident caller as VIP then vip logo "not" observed on form also impact remains 3 urgency remains 3 and priority remains 5, field remains unchanged for VIP caller

could you please help me out?

[sagarbharat]

yes, test user still VIP. i can see icon on incident list for test user. however this icon not observed when i opened incident logged by test user. 

on incident form confirmed that VIP is checked by clicking 'preview this record' icon next to caller field.

[sagarbharat]

yes, test user still VIP. i can see icon on incident list for test user. however this icon not observed when i opened incident logged by test user. 

on incident form confirmed that VIP is checked by clicking 'preview this record' icon next to caller field.

[glideFather]

@sagarbharat and is it really the same user? isn't it possible that there are two users with the same name (test user) where one is VIp and other isn't? 

[Ankur Bawiskar]

@sagarbharat 

what changed after yesterday?

what debugging did you do?

If my response helped please mark it correct and close the thread so that it benefits future readers.