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08-01-2017 05:37 PM
Hi All,
Will anyone help me come up with a client script that will copy the value of a subcategory to the Configuration Item field? I can't write javascript and am in a hurry
I believe it it should be "on change" type.
Incident table
psuedo script
If "subcategory" changes to "anything", set "Configuration Item" to same as "subcategory"
Will copying the display name into that reference field work if they are the same?
Currently, I have a reporting issue with the way I've enhanced the form and think this may be the quickest fix Until we figure out how to fix the data issue we've created
if I had this script I could remove several ui policies and actions which are becoming confusing and sort of have me cornered at the moment.
Please let let me know if you can help.
Thanks in advance for your time and assistance!
regards, Carl
Solved! Go to Solution.
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Scripting and Coding

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08-01-2017 10:55 PM
first create script include mark that check box client callable
var test = Class.create();
test.prototype = Object.extendsObject(AbstractAjaxProcessor, {
ajaxFunction_LocationAjax : function() {
var fo='';
var customerID = this.getParameter('sysparm_custid'); //paramter from the client side
var ag = new GlideRecord('cmdb_ci');
ag.addQuery('name', customerID);
ag.query();
while (ag.next()) {
fo= ag.sys_id;
gs.log('value is :'+fo);
}
return fo;
},
type: 'test'
});
function onChange(control, oldValue, newValue, isLoading, isTemplate) {
if (isLoading || newValue === '') {
return;
}
//Type appropriate comment here, and begin script below
var customerNo = g_form.getValue('subcategory');
var gajax = new GlideAjax('test'); // call the Script Include class
// call the public method
gajax.addParam('sysparm_name', 'ajaxFunction_LocationAjax');
// pass the sysID to the method
gajax.addParam('sysparm_custid', customerNo);
//callback function is used to return the result, passed to the getXML function
gajax.getXML(callBackLocation);
function callBackLocation(response) {
var answer = response.responseXML.documentElement.getAttribute('answer');
alert(answer);
g_form.setValue('cmdb_ci', answer);
}
}
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08-01-2017 10:05 PM
The one that says "undefined" is the 2nd alert which is in line 16 of the script.
It seems line 8 worked and returned the incident number
The field is cmdb_ci. When I right click and "show cmdb_ci" it shows that it's on the task table.
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08-01-2017 10:08 PM
if that is first alert then it should show the subcategory in the alert , not the inc number.
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08-01-2017 10:13 PM
I just cut and pasted the script since I can't write or read them. Sorry I'm no help on this .
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08-01-2017 10:18 PM
Sorry Carl for not being big help here. Lets give a last try , can you plese right click on the subcategory label and post the screen shot ?
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08-01-2017 10:24 PM