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08-01-2017 05:37 PM
Hi All,
Will anyone help me come up with a client script that will copy the value of a subcategory to the Configuration Item field? I can't write javascript and am in a hurry
I believe it it should be "on change" type.
Incident table
psuedo script
If "subcategory" changes to "anything", set "Configuration Item" to same as "subcategory"
Will copying the display name into that reference field work if they are the same?
Currently, I have a reporting issue with the way I've enhanced the form and think this may be the quickest fix Until we figure out how to fix the data issue we've created
if I had this script I could remove several ui policies and actions which are becoming confusing and sort of have me cornered at the moment.
Please let let me know if you can help.
Thanks in advance for your time and assistance!
regards, Carl
Solved! Go to Solution.
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Scripting and Coding

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08-01-2017 10:55 PM
first create script include mark that check box client callable
var test = Class.create();
test.prototype = Object.extendsObject(AbstractAjaxProcessor, {
ajaxFunction_LocationAjax : function() {
var fo='';
var customerID = this.getParameter('sysparm_custid'); //paramter from the client side
var ag = new GlideRecord('cmdb_ci');
ag.addQuery('name', customerID);
ag.query();
while (ag.next()) {
fo= ag.sys_id;
gs.log('value is :'+fo);
}
return fo;
},
type: 'test'
});
function onChange(control, oldValue, newValue, isLoading, isTemplate) {
if (isLoading || newValue === '') {
return;
}
//Type appropriate comment here, and begin script below
var customerNo = g_form.getValue('subcategory');
var gajax = new GlideAjax('test'); // call the Script Include class
// call the public method
gajax.addParam('sysparm_name', 'ajaxFunction_LocationAjax');
// pass the sysID to the method
gajax.addParam('sysparm_custid', customerNo);
//callback function is used to return the result, passed to the getXML function
gajax.getXML(callBackLocation);
function callBackLocation(response) {
var answer = response.responseXML.documentElement.getAttribute('answer');
alert(answer);
g_form.setValue('cmdb_ci', answer);
}
}

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08-01-2017 10:29 PM
can you try with what Shishir has suggested and update.
Please mark the appropriate answer as correct or Helpful and make community experience great .
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08-01-2017 10:38 PM
it works! I really appreciate your time and trying to help me. Though you put in the time and work I have to mark the Correct Answer for Shishir. Thank you so much. I am grateful for your help and teachings.

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08-01-2017 10:41 PM
Carl, I am glad that you got the solution. Marking the correct answer will really help the users who are searching for answer in community. In this case it is Shishir's answer. Cheers
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08-01-2017 10:42 PM
ooh looks like Harsh came in with more info! I'm going to wait on that correct answer! this is awesome. Thanks everyone for helping out!

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08-01-2017 10:45 PM
i would recommend you to don't write glide record in client script. try as much as possible to avoid it.