Closed Requests being reported in Open Requests view in ServiceNow portal.

[nameisnani]

HI Team 

Something I identified a while ago which I have been meaning to report is relating to the view of requests in the production SNow portal (Requests - Service Portal (service-now.com)).

In the view of ‘Open Requests’, I find that a couple of requests which were closed some time ago appear in this view. RITM0010002 was closed 20 days ago and RITM001001 was closed 2 months ago. As such, I would not expect these to be shown in this view at all.

@Ravi Chandra_K 

@Community Alums 

@Bharath Chintal 

Can someone please help look into this? If it appears to be an issue for me, then I would think others will be experiencing a similar issue.

can any one plz help me here , where i need to check .

[Ravi Chandra_K · Accepted solution]

Hello @nameisnani 

You can modify OOB business rule Set Active Flag After Workflows. 

the same scenario has been explained in below article:

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0957617

Please hit the thumb and Mark as correct if it helped!

Kind Regards,

Ravi Chandra