Closing Last Task in Order Guide RITM is Very Slow

[jlaps]

Looking for some advice and things to look at, as I don't know where to even begin to look for the problem.

For onboarding, we have an order guide that typically has 4-6 RITM within it. It seems to be when the final task on the last RITM is closed, it takes a long time for it to actually accomplish this, where the "transaction completed: 106 seconds" yellow banners come up on the screen forcing people to wait for... whatever it is doing.

I am not positive it is always the last ticket in the order guide, but it does seem at least related to the order guide if not the last task. I can see nothing obvious in the comments and activities in the workflow, and I don't know how to track this problem down. Is it normal to take 1.5 mins to close down an order guide with 5ish RITM in it? I have noticed it can take a while to OPEN them from the portal as well, with things pausing there to get them all open.

Ideas?

[Zach Koch]

There is likely a client script or business rule that is doing something requiring a lot of querying which is tying up the client session until it finishes. I would take a look at a few things. Look at Business rules on the table where you are seeing the yellow bar when closing, as well as the business rules, and any possible Flows.

This thread may also help you with identifying slow business rules

Find out Which Business Rule is Slow