Closing out an issue using the table REST api

[sebastiancampos]

Hello all, I have been trying to close out / resolve an issue using the rest table api.

when I send the patch request I am able to create, and update an issue

resolve = \
    {
        "caller": "admin",
        "resolution_code": "2",
        "incident_state": "2",
        "close_code": "2",
        "resolution_notes": "resolved-test",
        "close_notes": "resolved-test",
        "resolved_by": "admin",
        "resolved_at": str(datetime.datetime.now()),
    }

Sending this updates the closed notes, resolution notes, etc.

But when I try to send it with a resolution code 6 or 7 to set it to closed,

I get the following error:
```
'error': {'message': 'Operation Failed',
'detail': 'Data Policy Exception: \n\tThe following fields are mandatory: Resolution code'},
'status': 'failure'}
```
This occurs when I do it through the REST api explorer as well. 

I am currently using an instance running Utah

[Giles Lewis]

"2" is not a valid value for close_code (aka Resolution code). Examples of valid close_code values from a PDI are "Duplicate", "Known error", "No resolution provided", "Resolved by caller", "Solution provided", "Workaround provided", "User error". The values in your instance may be different.

[KB18]

Hi Sebastian,

Error you are getting because of the wrong value passing in the Resolution code which is mandatory field checking data policy.

Please use the below payload:

{
        "caller": "admin",
        "resolution_code": "Known error",
        "incident_state": "2",
        "close_code": "2",
        "resolution_notes": "resolved-test",
        "close_notes": "resolved-test",
        "resolved_by": "system",
        "resolved_at": str(datetime.datetime.now()),
    }

Resolution code

[KB18]

Dear Sebanstian,

I hope your issue has been resolved. If not, feel free to reach out me. I am happy to help.

[automateyournet]

I have this issue as well when I try to curl to resolve a problem like this: 

curl -X PATCH "https://service-now.com/api/now/table/problem/bd27af94c3bb12104fcb1933e40131a6" \ --header "Accept: application/json" \ --header "Content-Type: application/json" \ --user "admin:password" \ --data '{ "problem_state": "107", "active": "false", "assigned_to": "6816f79cc0a8016401c5a33be04be441", "resolution_code": "fix_applied", "resolved_by": "6816f79cc0a8016401c5a33be04be441", "resolved_at": "2025-02-14 22:50:00", "resolution_notes": "Enabled the Ethernet0/0.10 interface on Router R1, restoring connectivity between PC1 and PC2.", "close_notes": "Problem resolved successfully.", "work_notes": "Closing issue: Enabled Ethernet0/0.10 on Router R1, PC1 to PC2 connectivity restored." }'

I get this error 
The following fields are mandatory: Resolution code"},"status":"failure"}


But I am passing it a valid resolution code?