CMDB Data Manager Policies Not Showing in CMDB Workspace of Test Instance After Update Set Migration

[VedS]

CMDB Data Manager Policies Not Showing in CMDB Workspace of Test Instance After Update Set Migration

Problem Statement:

 I recently created several CMDB Data Manager policies in our Dev instance using the CMDB Workspace. These policies were then moved to our Test  instance via an Update Set. However, after the migration, I noticed that the policies do not appear in the CMDB Workspace in the non-production instance.

Details:

• Instance: ServiceNow
• Module: CMDB Workspace
• Steps Taken:
1. Created CMDB Data Manager policies through CMDB Workspace  in Dev instance.
2. Moved the policies to Test instance using an Update Set.
3. Verified that the Update Set was successfully applied.
4. Checked the CMDB Workspace in Test instance, but the policies are not visible.

Question: Is there a way to view the migrated CMDB Data Manager policies in the CMDB Workspace of our non-production instance (Test)? Has anyone encountered a similar issue, and if so, what steps did you take to resolve it?

Additional Info:

• I’ve confirmed that the policies are present in the database tables.
• Other changes from the Update Set appear to have been successfully applied

[Steven B]

This is a known error in KB1647869

There is a related record that is not being captured in the update set with the policy. According to the article, "The workaround is to manually export the generated cmdb_data_management_policy_runtime_attributes records and import to the destination instance."

I had the same issue and it fixed it for me. Hopefully that helps!

[mathieu_brule]

Hi Steven,

Thanks for your feedback, I was facing the same issue, and now it works for me.