COE Security Policies

Vedavalli
Mega Sage

‎10-05-2026 10:37 PM

While creating a hr case we will choose a hr service right? can we hide that hr service using coe security policy?

0 Helpfuls
  • 363 Views
1 REPLY 1

Dr Atul - LNG
Tera Patron

‎10-06-2026 01:52 AM

 

No, you cannot use a COE Security Policy to hide an HR service during case creation. [1]
 
How COE Security Policies Work

 

  • After Creation Only: COE security policies control who can view or modify existing HR cases after they are already created.
  • No Effect on Dropdowns: They do not filter, restrict, or hide options in the HR Service picker/dropdown field when an agent is creating a brand-new case