Hi @Yamini Athimuru
To achieve this functionality, you will need to use a combination of Ui Actions and business rules.
Step 1: Add Reject Button with UI Action
First, ensure you have a “Reject” button available for the request record. You do this via a UI Action.
UI Action Configuration
- Name: Reject Request
- Action name: reject_request
- Table: Request (or the exact table name, if it’s a different one)
- Condition: current.state == 'pending' (Adjust according to your field names and values)
- Type: List and Form
- Form button: True
- Script:
function confirmRejection() {
var reason = prompt("Enter the reason for rejecting the request:");
if (reason != null && reason != "") {
g_form.setValue('u_rejection_reason', reason); // Assuming ‘u_rejection_reason’ is the field to hold rejection reason on Request record
g_form.setValue('state', 'rejected'); // Update this based on your ‘Rejected’ state value
g_form.save();
}
}
confirmRejection();
Step 2: Create a Business Rule for After State Change
Next, create a business rule that triggers after the state of a request changes to handle the update on the related item record.
Business Rule Configuration
- Name: Handle Request Rejection
- Table: Request (or your specific table name)
- When to run: After, Update
- Filter Conditions: State changes to Rejected (Adjust the condition based on your field names and values)
- Script:
// Check if the rejection reason is present
if (current.u_rejection_reason.nil()) {
return; // Exit if there’s no rejection reason
}
// Retrieve the related item record. Assuming there’s a reference field to item record named ‘related_item’
var itemGR = new GlideRecord('item_table_name'); //Replace ‘item_table_name’ with the actual Item table name
if (itemGR.get(current.related_item)) {
itemGR.state = 'closed_incomplete'; // Set the state to ‘Closed Incomplete’. Update the field and value as necessary.
itemGR.u_rejection_comments = current.u_rejection_reason; // Copy the rejection reason. Adjust field names as necessary.
itemGR.update();
}
Note: Please Mark this Helpful and Accepted Solution. If this Helps you to understand. This will help both the community and me..
- Keep Learning
Thanks & Regards
Deepak Sharma
