Comments field not visible for approvers with no ITIL role in the approval form of "Approval" widget (Service Portal)

[Rajesh PanneerS]

Hi All,

Comments field not visible for approvers with no ITIL role in the approval form of "Approval" widget in Service Portal.

Steps to reproduce:

1. Click on Approvals widget in the SP home page.

2. List of approval records are dispalyed, open any one record.

3. Approval form is opened, in the Activity stream for Requested Item comments fields is visible only for ITIL users. I want this filed to be visible for no-ITIL users as well, in our instance we have users with no ITIL role but still they are approvers.

[Rajesh PanneerS]

Anyone help me on this?

[Ankur Bawiskar]

Hi Rajesh,

Did you update the ACL with operation as WRITE?

Also did you debug security rules and check which ACL is blocking?

Regards
Ankur

[Rajesh PanneerS]

@Ankur Bawiskar I created write acl with role "Catalog_user" and the user i tested has catalog user role. but still the field is not visible.

I couldn't use debug security rules as I'm facing the issue on service portal approval widget. can you please let me know how to use debug security rule in service portal?

[sutot]

Hi Rajesh,

You were able to resolve this issue?

Thank you,

S.

[Rafael Krindges]

Hello,

I created the below ACLs so approvers can at least see the what happened.