Comments field not visible for approvers with no ITIL role in the approval form of "Approval" widget (Service Portal)
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‎03-23-2020 03:43 AM
Hi All,
Comments field not visible for approvers with no ITIL role in the approval form of "Approval" widget in Service Portal.
Steps to reproduce:
1. Click on Approvals widget in the SP home page.
2. List of approval records are dispalyed, open any one record.
3. Approval form is opened, in the Activity stream for Requested Item comments fields is visible only for ITIL users. I want this filed to be visible for no-ITIL users as well, in our instance we have users with no ITIL role but still they are approvers.
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Service Portal Development
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‎03-05-2024 12:52 AM
I have the same issue. Were you able to make this work?