Comments field not visible for approvers with no ITIL role in the approval form of "Approval" widget (Service Portal)

Rajesh PanneerS
Tera Contributor

Hi All,

Comments field not visible for approvers with no ITIL role in the approval form of "Approval" widget in Service Portal.

Steps to reproduce:

1. Click on Approvals widget in the SP home page.

2. List of approval records are dispalyed, open any one record.

3. Approval form is opened, in the Activity stream for Requested Item comments fields is visible only for ITIL users. I want this filed to be visible for no-ITIL users as well, in our instance we have users with no ITIL role but still they are approvers.

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10 REPLIES 10

jparman
Tera Guru

I have the same issue. Were you able to make this work?