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Comments text box not visible when state is resolved

Not applicable

Hi,

 

When state is selected as resolved , User is not able to post comments as its not visible.

How can I make it visible?

3 REPLIES 3

jcmings
ServiceNow Employee

There is likely a UI Policy or Client Script hiding that field when the state = Resolved. I would start by looking at UI Policies on your table.

Not applicable

I searched ,but no ui policy for workspace.

VinuthnaA
Tera Expert

Try checking ACLs too