We've updated the ServiceNow Community Code of Conduct, adding guidelines around AI usage, professionalism, and content violations. Read more

Comments text box not visible when state is resolved

Not applicable

Hi,

 

When state is selected as resolved , User is not able to post comments as its not visible.

How can I make it visible?

3 REPLIES 3

jcmings
Mega Sage

There is likely a UI Policy or Client Script hiding that field when the state = Resolved. I would start by looking at UI Policies on your table.

Not applicable

I searched ,but no ui policy for workspace.

VinuthnaA
Tera Expert

Try checking ACLs too