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Comments text box not visible when state is resolved

Not applicable

‎11-21-2024 06:23 AM

Hi,

 

When state is selected as resolved , User is not able to post comments as its not visible.

How can I make it visible?

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3 REPLIES 3

jcmings
ServiceNow Employee

‎11-21-2024 08:31 AM

There is likely a UI Policy or Client Script hiding that field when the state = Resolved. I would start by looking at UI Policies on your table.

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Not applicable
In response to jcmings

‎11-25-2024 05:37 AM

I searched ,but no ui policy for workspace.

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VinuthnaA
Tera Expert

‎11-21-2024 09:42 AM

Try checking ACLs too

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