Hello,
when I create a new journal entry record by directly writing to the "sys_journal_field" table, I don`t see any updates in the journal/activity stream section of a ticket.
The code I have put together for this as follows:
var gJournalEntry = new GlideRecord("sys_journal_field")
gJournalEntry.initialize();
gJournalEntry.name = "task";
gJournalEntry.element = "comments"; ( or work_notes )
gJournalEntry.element_id = "incident_sysid";
gJournalEntry.value = "My Comment/Worknote value";
gJournalEntry.insert();
any ideas why it does not show up ??
Cheers
Maros
