Communication task empty

NS16
Mega Sage

‎11-16-2023 03:48 PM

Hi Experts,

 

On MIM workbench, communication tasks are showing empty even if tasks are configured in the backend.

 

Please help me to resolve this issue.

 

NS16_0-1700178486247.png

 

Thanks In Advance,

NS

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3 REPLIES 3

Tai Vu
Kilo Patron
Kilo Patron

‎11-17-2023 02:17 AM

Hi @NS16 

The Communication Tasks are under an Incident Communication Plan [incident_alert]. And the Major Incident is associated to the Communication Plan (not directly to the Task).

TaiVu_0-1700216007494.png

TaiVu_1-1700216097162.png

TaiVu_2-1700216106194.png

 

So it will not display the Tasks in the workbench, if you create the Tasks without the Communication Plan.

 

Cheers,

Tai Vu

 

 

 

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NS16
Mega Sage
In response to Tai Vu

‎11-18-2023 04:40 AM

Thanks @Tai Vu 

I followed the steps mentioned by you and each communication plan has comminication tasks still not visible on workbench, is there any other way to figure out this?

 

NS16_0-1700311164448.pngNS16_1-1700311186813.png

 

 

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Tai Vu
Kilo Patron
Kilo Patron
In response to NS16

‎11-19-2023 08:16 PM

Hi @NS16 

Let's check the resolution in the KB below.

KB1167963 - Communication task does not show in Major Incident Management (MIM) workbench after gett...

 

From my end, it works totally fine.

TaiVu_0-1700453421916.png

TaiVu_1-1700453570814.png

TaiVu_2-1700453579624.png

TaiVu_4-1700453624676.png

TaiVu_3-1700453588434.png

 

 

Cheers,

Tai √u

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