Hi @tiguin2798 ,
Can you do the calculation in the script include and call it from the client script, because the official documentation of GlideDate() functionality in ServiceNow is defined in Server side Scripting.
If the above information helps you, Kindly mark it as Helpful and Accept the solution.
Regards,
Najmuddin.
Hello @Najmuddin Mohd and thank you for assisting with this! After going through the documentation and similar posts I tried to implement the below Script Includes with the following changes to the Client Script (I only changed condition 5 for testing purposes to call the script includes).
This does appear to be working in the default view, but unfortunately still does not work in the Service Operations Workspace view. Nothing happens sadly.
Do you know if maybe the way the date/time is getting pulled and formatted may differ in the SOW configuration? Or are there different API Objects I should use?
Default View When Low/Moderate Normal Change:
Script Includes:
var ChangeSLADates = Class.create();
ChangeSLADates.prototype = Object.extendsObject(AbstractAjaxProcessor, {
changeSLADates: function() {
var blackout5start = new GlideDateTime();
blackout5start.addDaysUTC(13);
return blackout5start.getDisplayValue(); // Return as a string
},
type: 'ChangeSLADates'
});
Client Script:
function onChange(control, oldValue, newValue, isLoading, isTemplate) {
if (isLoading || newValue === '') {
return;
}
// Get values from the form
var state = g_form.getValue('state');
var type = g_form.getValue('type');
var priority = g_form.getValue('priority');
var critsystem = g_form.getValue('u_critical_systems');
var cabreject = g_form.getValue('u_cab_rejected');
var newValueDate = new Date(newValue);
// Define blackout periods
var blackoutStart1 = new Date('2024-11-28 00:00:00');
var blackoutEnd1 = new Date('2024-11-29 23:59:59');
var blackoutStart2 = new Date('2024-11-25 00:00:00');
var blackoutEnd2 = new Date('2024-11-27 23:59:59');
var blackoutStart3 = new Date('2024-12-16 00:00:00');
var blackoutEnd3 = new Date('2025-01-02 23:59:59');
var blackoutStart4 = new Date('2024-12-01 00:00:00');
var blackoutEnd4 = new Date('2024-12-15 23:59:59');
// Normal Change with low priority SLA (13 days out)
var ga = new GlideAjax('ChangeSLADates');
ga.addParam('sysparm_name', 'changeSLADates');
ga.getXMLAnswer(function(response) {
var blackoutStart5Str = response;
var blackoutStart5 = new Date(blackoutStart5Str);
var blackoutStart6 = new Date();
blackoutStart6.setDate(blackoutStart6.getDate() + 1);
var blackoutEnd6 = new Date();
blackoutEnd6.setDate(blackoutEnd6.getDate() + 13);
var blackoutStart7 = new Date();
blackoutStart7.setHours(blackoutStart7.getHours() + 4);
var blackoutEnd7 = new Date();
blackoutEnd7.setDate(blackoutEnd7.getDate() + 2);
// Condition 1: Nov 28-29th blackout condition
if ((state == '-5' || state == '-4') && newValueDate >= blackoutStart1 && newValueDate <= blackoutEnd1) {
showError('November 28th - November 29th is a change freeze period. No changes may be scheduled during this time.');
}
// Condition 2: Nov 25-27th low priority blackout condition
else if ((state == '-5' || state == '-4') && type == 'normal' && (priority == '4' || priority == '3') && newValueDate >= blackoutStart2 && newValueDate <= blackoutEnd2) {
showError('November 25th - November 27th is a change freeze period. Only High Priority or Emergency changes may be scheduled during this time.');
}
// Condition 3: Dec 16-Jan 2nd low priority blackout condition
else if ((state == '-5' || state == '-4') && type == 'normal' && (priority == '4' || priority == '3') && newValueDate >= blackoutStart3 && newValueDate <= blackoutEnd3) {
showError('December 16th - January 2nd is a change freeze period. Only High Priority or Emergency changes may be scheduled during this time.');
}
// Condition 4: Dec 1-15th if change has critical systems blackout condition
else if ((state == '-5' || state == '-4') && critsystem && newValueDate >= blackoutStart4 && newValueDate <= blackoutEnd4) {
showError('December 1st - December 15th is a change freeze period. No critical system changes may be scheduled during this time.');
}
// Condition 5: Low priority SLA (using fetched blackoutStart5)
else if ((state == '-5' || state == '-4') && type == 'normal' && (priority == '4' || priority == '3') && cabreject === 'false' && newValueDate <= blackoutStart5) {
showError('Insufficient Lead time for your Low/Moderate Change (14 days minimum)');
}
// Condition 6: High priority SLA
else if ((state == '-5' || state == '-4') && type == 'normal' && (priority == '1' || priority == '2') && cabreject === 'false' && (newValueDate <= blackoutStart6 || newValueDate >= blackoutEnd6)) {
showError('Insufficient Lead time for your High/Critical Priority Change (2 days minimum, 13 days maximum)');
}
// Condition 7: Emergency priority SLA
else if ((state == '-5' || state == '-4') && type == 'emergency' && cabreject === 'false' && (newValueDate <= blackoutStart7 || newValueDate >= blackoutEnd7)) {
showError('Insufficient Lead time for your Emergency Change (4 hours minimum, 2 days maximum)');
} else {
g_form.hideFieldMsg('start_date', true);
}
// Function to display error message
function showError(message) {
g_form.clearValue('start_date');
g_form.clearValue('end_date');
g_form.showFieldMsg('start_date', message, 'error');
}
});
}
Hi @tiguin2798 ,
I believe it is due to UI Type Selected Desktop in the Client script.
Can you make UI Type to All and try it.
If the above information helps you, Kindly mark it as Helpful and Accept the solution.
Regards,
Najmuddin.
