Concurrent login restriction is not working as expected!!!

[Community Alums]

Hi All,

Based on the below docs link, 

https://docs.servicenow.com/bundle/sandiego-platform-security/page/integrate/authentication/concept/...

We have configured the concurrent login restrictions to '2' session using below steps

1.  Installed the plugin "Limit Concurrent Sessions"
2. Activated the property 'glide.authenticate.limit.concurrent.interactive.sessions' = true
3. Limited the concurrent login limit to 2 by setting the property value 'glide.authenticate.max.concurrent.interactive.sessions' = 2

Still, this functionality is not working after all the above setup. Can anyone suggest this? Am I missing any configuration apart from the above, please suggest? Thank You!

Regards,
Ganesh

[Appli · Accepted solution]

Hi, you seem forgot to set the limit_concurrent_sessions value to True for user (or a role connected to the user) for the limit on sessions to initiate.

Go to System Security -> Users, choose the user in scope, check in this check box in User form:

Hope it helps

[FLP1]

hello, thank you for your post, i do have one question extra, i realized that the configuration does not respect role hierarchy because i configure for example ITIL role to be the one with the restriction but if i have some one else with admin and itil, it should respect it has admin role over itil and allow pass the restriction.

Do you know if this is normal?