Conditional Mandatory Attachment for Catalog Item

[nameisnani]

Hi Team,

I have a requirement on a Service Catalog Item where an attachment should be mandatory based on a

variable selection.

Requirement

• Catalog Item has a Select Box variable: request_type

• Values:

  • Bank Account Maintenance

  • Scheduler Maintenance

  • Other

• When request_type = Bank Account Maintenance OR Scheduler Maintenance, an attachment must be mandatory

• For Other, attachment is not required
  
  
  

  What I Tried

  I implemented a Catalog Client Script (onSubmit) to validate attachments using g_form.getAttachments().
  
  
  
  

function onSubmit() {

    var requestType = g_form.getValue('request_type');

    // Check only for required options
    if (requestType == 'Bank Account Maintenance' || requestType == 'Scheduler Maintenance') {

        var attachments = g_form.getAttachments();

        if (!attachments || attachments.length === 0) {
            alert('Attachment is mandatory for Bank Account Maintenance or Scheduler Maintenance requests.');
            return false; // Stop submission
        }
    }

    return true;
}

Not working - any one please help me 

[Viraj Hudlikar · Accepted solution]

Hello @nameisnani 

function onSubmit() {

    var requestType = g_form.getValue('request_type');

    // Check only for required options
    if (requestType == 'Bank Account Maintenance' || requestType == 'Scheduler Maintenance') {

	if (this.document.getElementsByClassName('get-attachment').length == 0)	{    
            alert('Attachment is mandatory for Bank Account Maintenance or Scheduler Maintenance requests.');
            return false; // Stop submission
        }
    }

    return true;
}

If my response has helped you, hit the helpful button, and if your concern is solved, do mark my response as correct.

Thanks & Regards
Viraj Hudlikar.

[Ankur Bawiskar · Accepted solution]

@nameisnani 

Hope you are doing good.

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[neehas]

Hi @nameisnani ,
Please refer this article:
Possible Ways for Making an Attachment Mandatory : Service Portal/Native UI

Hope this helps!