Configure fields that shows on portal after you submit a case using a record producer

[Chandler2]

Hi All,

I have a record producer using which we create records in case table. Now, I want to change/configure what fields it should show when I am submitting the record producer on portal. For example, I would like to show assignment group, state, description to the user.

This is on ESC portal. where to configure it?

I see standard ticket configuration but not sure if that is where change needs to be done or how that to be done.

[Chandler2]

Thankyou for this.

I can add remove fields but again, is there any more instruction like how do I change the order how these fields show up, Also for some fields the label shows and for some like description, short description only the value shown and not label.

What does below mean:

Any field of the task-extended table. By default, this field is mapped to the State field of the task-extended table. You have to configure the form to add this field.

Note: You cannot add fields for any of the following information:

• Number
• Short description
• Created date
• Updated date
• Watch list
• Any user input such as comments and work notes

[Dr Atul G- LNG]

Hi @Chandler2 

I can add remove fields but again, is there any more instruction like how do I change the order how these fields show up, Also for some fields the label shows and for some like description, short description only the value shown and not label.

Atul: I believe the order depends on the sequence in which you add the fields, so try a different sequence. Any screenshot what you added.