Configure when the Problem task generate

DevtoSME
Giga Guru

I need to change when the problem task as generated. I'm not sure where this is done at in the workflow or BR. I need some assistance. it needs to produce when the problem is in the new state instead of the RCS.

 

 

 

 

1 ACCEPTED SOLUTION

Hi @DevtoSME 

 

Then it may be from BR only. 

 

AGLearnNGrow_0-1733850276995.png

 

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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6 REPLIES 6

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @DevtoSME 

 

I will say use Flow designer, that will below code/ no code and easy to maintain. 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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If there is problem task that are already being generated at the stage RCA. Im trying to configure those to change stages. There is no flow currently for this task so where are they typically configured because FD is not where it is.

Hi @DevtoSME 

 

Then it may be from BR only. 

 

AGLearnNGrow_0-1733850276995.png

 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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than you it was in a BR just naming convention as not as a task =

 

thankyou