Followed the doc site and configured everything for a Agent chat. Now my agents are not seeing "Available" option in the inbox status. It shows us only Away and Offline. End user still seeing "No chat agents currently available".
I have a Agent Chat group with 5 agents in that and having roles.
How to make the agents available?
1 ACCEPTED SOLUTION
Got it worked!
Advanced Work Assignment > Settings > Presence States
I had to activate the Available status and select a service channel.
Got it worked!
Advanced Work Assignment > Settings > Presence States
I had to activate the Available status and select a service channel.
