Configuring email account in PDI
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08-11-2023 04:11 AM
Hi All,
I am trying to learn on notifications and part of it was creating inbound email actions. But there was no email account configured in PDI. can anyone please help on how i can configure an email account.
I have seen at places that its not possible to send and receive emails. In that case, please let me what can we give for username and password if i am configuring as per the screenshot in case if i am working in a real time project , i want to know what needs to be given in these places.
Thanks in Advance
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08-11-2023 04:18 AM
Hello @mrakeshchv ,
Please follow this documentation for explanation of user name and password fields significance.
Hope this helps
Mark my answer correct if this helps you
Thanks

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08-11-2023 04:19 AM
Hi there,
On PDIs indeed email accounts are not configured anymore. Though you can still add your own account, for example if you have your own POP3 account or something. There's also not much to explain, it's similar like configuring your email on outlook, on your iPhone, etcetera.
Kind regards,
Mark Roethof
Independent ServiceNow Consultant
10x ServiceNow MVP
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~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field

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08-11-2023 04:26 AM
For example this is what I've setup on my PDI, works fine.
Kind regards,
Mark Roethof
Independent ServiceNow Consultant
10x ServiceNow MVP
---
~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field
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08-14-2023 05:17 AM
Hi Mark,
I just want to know if i am configuring email account, does the instance's email address and password is what goes into the username and password field?
Thanks