Containers in ServiceNow Portal

[linoyv691904179]

Hey everyone!

I'm trying to change the layout of my catalog item variables using Container Start, Container Split, and Container End so my catalog will look like this:

I successfully managed to do this for the "Department" and "Other Department" variables since they are not part of a variable set. However, the "Requested for" and "Requested for Phone" variables, which are part of a variable set, appear correctly in the backend service catalog but not in the portal.

Can someone help me understand why this is happening and how to fix it?

Thanks!

[Sujatha V M]

@linoyv691904179  Did you check the below link by any chance?

Container_split is is not working in variable sets

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0610339

Please mark this as helpful and accept it as a solution if this resolves your query.

Thanks,

Sujatha V.M.

[linoyv691904179]

I tried using containers, but they are not effective when used within a variable set.

[SanjivMeher]

Make sure you have the layout set in the variable set to 2 Columns. You wont need a split there.

[linoyv691904179]

I did, but then it looked like this:

Eventually, I found it useful to use a couple of variable sets instead of one.