content item

[shidhartha1]

what is diffence between maintain item and content item in Service catalog??

[ramireddy]

"Maintain item" is used to maintain "Catalog items", which are basically some type of software/hardware/product.

"Content item" will represent some information like some articles,links etc.

[Midhun1]

Hi,

Content Item: A content item is a service catalog item that provides information instead of goods or services. Content items may reference knowledge articles, static blocks of text, or external web-based content.

Catalog item: A catalog item can be a good or service. If something can reasonably be ordered by itself, it's     a catalog item. If something only really makes sense as part of a greater whole, it's part of an     item, rather than an item in and of itself. For example a new Dell server is a catalog item, as     is a new Executive Desk.

[Swapnil Bhakar1]

Hi Kumar,

Maintain items are goods or services that are available to order from a service catalog.

Content item is a service catalog item that provides information instead of goods or services. Content items may reference knowledge articles, static blocks of text, or external web-based content.

Regards,

Swapnil

[akashsrm100]

HI kumar

A content item is a service catalog item that provides information instead of goods or services. Content items may reference knowledge articles,

static blocks of text, or external web-based content.

This thread may help you Adding Content Items to Service Catalog - ServiceNow Wiki

Thanks

Akash Sharma