Convert Alerts to Incidents in ServiceNow

[sunny13]

Hi All,

I have a requirement where i was asked to integrate a third party dashboard tool with ServiceNow .

Objective:

Integration the Alert Management   from a third party dashboard GUI to Service-Now.   The goal is to trigger an incident ticket per each alert.

can someone suggest me the best way to execute this integration, We already have a REST message integration which is basically dealing with some other functionality so we prefer going ahead with REST message for this integration as well.

i hardly heard about "Event management" any thoughts on it is also welcomed.

[Frank1975]

Hi Sajin, Event Management in SN comes with an additional charge.

Find out if your current Monitoring tool is able to do REST API.

I know its working for Orion, and i know that there is an Module (out of the box) from SN to integrate Microsoft SCOM.

If you don ´t want to stick with REST API and want to try something new, you could setup the Alerts to send emails to SN and created some email Inbound actions to create the Incidents.

Hope this helps

Frank

[sunny13]

Hi Frank,

Thanks for the Update , can you please share some articles to find how to convert alerts to emails ??

[Kushagra Mehrot]

Hi Sajin,

PFB   links which might help you !

SCOM Integrartion:

Microsoft System Center Operations Manager SCOM Integration 2 0 - ServiceNow Wiki

Inbound Actions:

Inbound Email Actions - ServiceNow Wiki

[ravish2]

That functionality should be there in your GUI tool to send an email when an alert gets triggered