Copilot studio integration with ServiceNow

joshmorris
Tera Guru

We are trying to create a sort of contracts bot in copilot studio that looks what is in the ast_contract and answer any questions that the user has about them. However the challenge we are facing is that most of the information is attached to the record via a pdf and co pilot doesnt seem to use attached records. Is there any way around it so it can use both info in fields and attached docs to the record?

1 REPLY 1

Dr Atul G- LNG
Tera Patron

might be helpful

 

https://learn.microsoft.com/en-us/microsoft-copilot-studio/customer-copilot-servicenow

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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