Developer

incomplete user id in created_by field

Hi all,So we have experienced an issue in user accounts. The email field length was set to 40 by default which resulted in truncated emails as those were more than 40 characters. We've changed those manually and updated each of their user id's and em...

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Auto-Populate a reference field of parent table with the name of the Child

Hi Team, Can you please guide me regarding the After Business Rule to Auto populate a custom field named as"Physical Host Name" on a Parent Server record with the Child name once a CI Relationship is created. Below is my sample script: (function exec...

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Missing properties in IT Service Management for Microsoft 365

I am configuring VA on Teams based on this document:Enable Virtual Agent notifications for IT Service Management • Australia Employee Service Management • 製品ドキュメント | ServiceNow But I cannot find properties below:sn_now_teams.enable_va_approval_notifi...

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Cant see when and to in schedule entry record

Hi,When im going to the old UI i can see the fields When and ToWhen Im going to the same record in CSM workspace i dont see the When and To

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What Terminal-Based API Testing Tool Do You Use for ServiceNow REST APIs?

I've been working with ServiceNow REST APIs and recently started looking for a better way to run API tests outside the browser.Postman works well for manually testing endpoints, but once API validation becomes part of a CI/CD workflow, I find a termi...

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Incident: Developer Site Restored and PDI Availability Issues

Update: July 27, 2026 The infrastructure issue has been resolved, and all PDIs are back online. New PDI provisioning has also resumed, with PDIs currently available and little to no wait. All developers have been given additional time to acce...

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Flow designer - stop processing inbound email

Hi.I would like to create a flow for inbound emails to run first and stop the processing within the flow depending on different if statements.In a traditional inbound action i can use event.state = "stop_processing" and I would like to do that in a c...

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ATF Short Description & Description -Customization

Dear All, Currently,creating ATF Test script for the scenario like submitted the request through portal and validate the requested item in the platform. need to validate the displaying customized Short description like "Access" + "Access Type" + "Ap...

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Can we do "Stop Processing" on flow designer with trigger condition - Inbound email

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How to backup your Personal Developer Instance (PDI)

Backing Up Your Personal Developer Instance (PDI) One of the ongoing issues we deal with in the Developer Program is the continuity of the free Personal Developer Instances (PDI). No matter how well-intentioned you are, it's always possible to have a...

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Personal Developer Instance

Resolved! Blog:Execute a too long running Script in Background

Hello, Everyone.If you need to update a massive number of records urgently or do something, you might consider using a background script. In this feature, unchecking the 'Cancel after 4 hours' checkbox removes the guardrail, allowing long-running ope...

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Resolved! Sending Emails from ServiceNow PDI to a Personal Email (Gmail)

If you find this content helpful please upvote, thank you When working in a ServiceNow Personal Developer Instance (PDI), outbound email is not configured by default. To send emails (for notifications, testing, or workflows), you need to set up an SM...

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Create record action in flow designer trigger before business rule

Hello everyone, I have a flow where I will create a case, I also have a before business rule which runs on said table but for update operations. The business rule has a filter condition of the "priority changes".I've noticed that my business rule wil...

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what are the limitations of ATF?

What are the main limitations of ATF? And why would people buy testing tools for testing Servicenow, when its offered out of the box? Ive done some research , and their are decent blogs from vendors, but I wanted to know from the community, so asking...

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Bulk caser hr requests user segment

hi, So i have created a custom role bulk case creater role and created acls to provide read write delete create access for bulk case functionality (bulk case table, user segment table, user segment group table) . Now when i initially create a bulk ca...

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