Developer

Add attachment to record producer in ATF(custom widget)_in contract management

I am unable to add attachment to record producer in ATF.The record producer requires attachment so as to get submitted. How can I add attachment to the record producer via ATF? we have the custom widget like same as below .so unable to find step in A...

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ACL Related

In service now there are two ACL's one is giving access and other is rejecting access but rejecting one has script condition so whose priority is greater . Does script ACL has higher priority?

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How to trigger a single notification to requestor for the Approval record?

Hi Team, We have a requirement to auto cancel any RITMs, that are not approved within 30days. We are looping through approval records (sysapproval_approver) table, fetching the RITMs, then calling the notification which is sending emails to each appr...

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Automatic reclamation

Hello everyone, I received an email today informing me that:"Your Personal Developer Instance (PDI) is scheduled for automatic reclamation on September 24, 2026."However, my last activity on the instance was only about a day ago.I use my PDI every da...

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How to customize header colors and input outline in Now Assist in Virtual Agent (Enhanced Chat)?

Hi everyone,I'm currently working on configuring Now Assist in Virtual Agent using the Enhanced Chat interface, and I'm trying to customize its look and feel to match our company's branding. However, I’ve hit a bit of a wall trying to change a couple...

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Employee Center - Quick Link with Topic - Way to have icons?

Currently today we are not making use fully for Employee Center. Each of the Different units with Quick Links want them more prominent with an ICON. I have icons attached to each of them but they are not showing. Any idea on how to get these to show ...

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How to hide whole activity stream for opened by

Hi Community,My requirement is to hide whole activity stream(on sc_req_item) for opened by.How to achieve this? Thank you in Advance!

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Lookup Record ,check status

Hi , lookup Record in flow When look up record action how to check there is any record satisfies condition. how to check that within the flow.

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Email notifications issue while profiles are inactive in serviceNow

Hi All, We need your help. We have observed an issue in our ServiceNow instance. We configured an email notification to trigger when an SCTASK is closed as Completed. However, the same email address was also created in ServiceNow as a contact. Whi...

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Resolved! How to change 'i' popup layout for Configuration Item in Service Operations Workspace

The OOTB popup for Configuration Item is ridiculously long. How/where can I make changes to this layout? The sys_popup form layout seems to only apply to the classic form views. #SOW#serviceoperationsworkspace

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How to Assign Ticket to Primary On-Call User and Notify Both Primary & Secondary Users?

Hi AllI am using the On-Call: Assign workflow, which only assigns the ticket to the Primary On-Call user.We also have the On-Call: Escalation by Email workflow, which sends notifications to the Primary and Secondary On-Call users, but it does not as...

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Experienced multiple failed clones after implementing Developer Sandboxes

We recently implemented Developer Sandboxes at our company. We just did our first clone a few months after implementing them. We've had 2 failed clones in a row with problems that ServiceNow had to fix. (Currently it's an open case with them tryi...

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If multiple locations are selected then send approvals in parallel

Hello, I created a catalog item and added a Location dropdown selection with 4 options (Bardon, Cambridge Gateshead and Leeds). I created 4 approval requests on the flow:If Bardon is selected then an approval is sent to Tensor-UKBAR1-ApproversIf Ca...

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how to restrict incident creation from calendar invites for DL

As of now we are creating an Incidents via Inbound action , but when there is a calendar invite , still it is creating Incident , How to restrict that ? I am not able to restrict subject , as it can be any

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Service Operations Workspace Template Tab Default

Good morning, I working in the SOW and on the interaction record the template tab defaults to all. But on the incident record the default is My Templates. How to I change it on the incident so that the template selection defaults to All like on the...

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