Copy comments from parent to the specific task if multiple tasks are there

[janindiadoc_1]

Requirement : I have got a parent record with multiple child tasks. These tasks have got different descriptions and different assigned to users. When an additional comment is added in to one of the task say A, I have to copy the comments from that task and update the case's additional comments, so that the notification is sent to the requestor. 

But when the reply comes back and update it in the additional comments of the case (parent), I would need to copy the comments that came back an update only to the work notes for child task A and not to any other tasks.

How could this be achieved? Is there a way to identify and update the reply comments from the parent record to the specific child task record?

[Kieran Anson]

Correct, the designated case handler should be handling communications with the end-customer, simplifying any requests a back-office team might have. They can then validate a response has been received with the necessary information requested and update the child ticket to then be actionable 

[janindiadoc_1]

Is it okay to use the Compose Email functionality from the case task table and coming back setting the response to the work notes for the assigned to person to get a notification?

[Ankur Bawiskar]

@janindiadoc_1 

the notification and reply should be on child task only.

I agree with @Kieran Anson here.

If my response helped please mark it correct and close the thread so that it benefits future readers.