Copy incident with form variables to new incident
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10-16-2024 12:28 PM
When I copy an Incident with form variable the variables are not being copied to the new incident
Original
Newly copied Incident

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10-16-2024 05:25 PM
You would need to modify the Copy Incident UI action to carry over the variables. I don't believe out of box does this with the form variables you highlighted
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10-16-2024 06:26 PM
The form variables in the section I shpowed as an example can vary depending on the Catalog Item submitted.
End user may submit a catalog items for a broken application by completing application specific questions
Upon submission an Incident ticket is created with the standard incident fields as well as the Application specific answers.
so Incident variables can be different depending on the catalog item and questions