Copy RITM Worknotes to SCTASK - ServiceNow Support

[nameisnani]

Hi Team ,

I have to whcih ever we have updated in additonal comments the same should be copied in sctask worknotes only a particular catalog item 

I have configured After update BR for 

(function executeRule(current, previous /*null when async*/) {

    var latestComment = current.comments.getJournalEntry(1); // get latest additional comment

    var taskGr = new GlideRecord('sc_task');
    taskGr.addQuery('request_item', current.sys_id);
    taskGr.query();
    while (taskGr.next()) {
        taskGr.work_notes = "Customer Comment from RITM:\n" + latestComment;
        taskGr.update();
    }

})();

Test Reults -

comments were not copied ritm to sctask 

can any one please help me what was the mistake here .

@Ankur Bawiskar  could you pllease help me here on my mistake 

[ritu_saluja]

Hello @nameisnani,

Try a before business rule add condition as current.comments.changes()

and try using this script
(function executeRule(current, previous /*null when async*/) {
// Check if the catalog item matches the desired one
if (current.cat_item.name == 'Your Catalog Item Name') {
// Get all open catalog tasks related to this RITM
var task = new GlideRecord('sc_task');
task.addQuery('request_item', current.sys_id);
task.addQuery('state', '!=', 3); // Closed
task.query();
while (task.next()) {
// Copy RITM comments to SCTASK work notes
task.work_notes = 'RITM Comments: ' + current.comments.getJournalEntry(1);
task.update();
}
}
})(current, previous);

Also check the activity  stream in sctask and verify if worknotes field is checked or not

Mark my answer correct and helpful if it helps you

[Di Zhang]

I don't see any error in the code.  Can you give us the activity stream screen shot for sctask?  Did you check if the login user has write access to work_notes field in sctask? 

[Mark Manders]

I think it should work as soon as you make it a before BR. But also check the activity stream, because you are only showing the 'work notes' field and that will never be filled by automation.