Hi All, I'm trying here to copy the existing service request to create a new one. Once the 'Copy' option is selected, it should not automatically create the new ticket, it should just bring the user to a new form with all of the same user-input fields copied (SD, Description, any other RITM-specific catalog variables); the user should still be required to review the form and submit (and have the capability to add a new attachment, since any old attachments will not carry over) I also had a chance to try the OOB functionality but that doesn't suit my requirement i would like a "Copy" feature to be specific.
