Copy Service Request

[anbu2]

Hi All, I'm trying here to copy the existing service request to create a new one. Once the 'Copy' option is selected, it should not automatically create the new ticket, it should just bring the user to a new form with all of the same user-input fields copied (SD, Description, any other RITM-specific catalog variables);   the user should still be required to review the form and submit (and have the capability to add a new attachment, since any old attachments will not carry over) I also had a chance to try the OOB functionality but that doesn't suit my requirement i would like a "Copy" feature to be specific.

[jbauguess]

The code is in links in the article (along with a video of it in action).   But here's the link:

Back end functionality to copy variables from one requested item to another · GitHub

[scotnorthern]

This is awesome!   Works perfect in the Self Service view of the catalog but doesnt work in the ServicePortal view.   Does this work in your service portal?

[manojprabaakars]

Hi Anbu,

Did you got solution for this ? I am also having same requirement. If you have any idea/solution means please share that might be helpful for me and many others.

[Kalaiarasi A]

Hi Anbu,

Did you get the solution for this requirement? we have the same requirement now.. Please let me know thw solution if you have ..

[Kanika4]

Hi Did you get the solution for this requirement ?