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Copying attachment to requested item created via a record producer with two step checkout process

DaisyB057891995
Tera Expert

We have a two step checkout process in our organization.

We have a record producer using which we generate RITMs. We would like to have the attachment copied from the record producer record to the individual RITMs. Instead of using a BR for copying attachments, what other possible approaches can be taken.

6 REPLIES 6

@DaisyB057891995 

what's the linkage between the records?

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 10x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

We have a two step checkout process in our organization.

We have a record producer using which we generate RITMs. We would like to have the attachment copied from the record producer record to the individual RITMs. Instead of using a BR for copying attachments, what other possible approaches can be taken.