- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎09-23-2020 11:06 PM
Hi All,
In a requirement, need to copy List Collector Values into Multiline text field. For this, I created client script and script include. This is on a table when creating a new record on selection of values in list collector, need them to copy into multiline text.
Client Script:
function onChange(control, oldValue, newValue, isLoading) {
if (isLoading || newValue == '') {
return;
}
var grpList = g_form.getValue('group_id');
alert(grpList);
var ga = new GlideAjax('grpValues');
ga.addParam('sysparm_name','grpDetails');
ga.addParam('sysparm_record',grpList);
ga.getXML(CallBack);
function CallBack(response){
var answer = response.responseXML.documentElement.getAttribute("answer");
g_form.setValue('grp_names', answer);
alert(answer);
}
}
Script Include:
var grpValues = Class.create();
grpValues.prototype = Object.extendsObject(global.AbstractAjaxProcessor, {
grpDetails: function(){
var grpVal = [];
var grpList = this.getParameter('sysparm_record');
var Value = grpList.split(',');
for(var i=0; i< Value.length; i++){
var names = new GlideRecord('u_groups');
names.addQuery('sys_id',Value[i]);
names.query();
while(names.next())
{
grpVal.push(names.grp_name+'');
}
}
return grpVal.join();
},
type: 'grpValues'
});
I'm getting selected list values in alert but they are not populating into multiline text and getting null alert
Solved! Go to Solution.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎09-24-2020 08:39 AM
when the last value is removed the newValue is empty
so the onchange client script was not executing as the newValue check was present along with the isLoading
please update as below and it should work fine
function onChange(control, oldValue, newValue, isLoading) {
if (isLoading) {
return;
}
// when newvalue is empty/cleared
if(newValue == ''){
g_form.clearValue('grp_names'); // clear the values
}
g_form.clearValue('grp_names'); // clear the values
var grpList = g_form.getValue('group_id');
alert(grpList);
var ga = new GlideAjax('grpValues');
ga.addParam('sysparm_name','grpDetails');
ga.addParam('sysparm_record',grpList);
ga.getXML(CallBack);
function CallBack(response){
var answer = response.responseXML.documentElement.getAttribute("answer");
g_form.setValue('grp_names', answer.toString().split(',').join('\n'));
alert(answer);
}
}
Regards
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎09-23-2020 11:27 PM
Hi Yash, I'm still getting null alert and values are not getting populated into multiline text. And this requirement is not on catalog item.
Any changes in script ?

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎09-23-2020 11:42 PM
Hello Nani,
var grpValues = Class.create();
brpValues.prototype = Object.extendsObject(global.AbstractAjaxProcessor, {
grpDetails: function(){
var grpVal = [];
var grpList = this.getParameter('sysparm_record');
var value = grpList.split(',').toString();
var i;
for( i=0; i<value.length; i++){
var names = new GlideRecord('u_groups');
names.addQuery('sys_id',value[i]);
names.query();
while(names.next())
{
grpVal.push(names.grp_name+'\n'); //please give right bacckend value of grp_name
}
}
return grpVal.toString();
},
type: 'grpValues'
});
Try once as suggested SI,dont use join for now.
It will work,please try and provide an update.
Regards,
Yash Agrawl

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎09-24-2020 02:17 AM
Hello Nani,
Any update on updated suggestion
Did you tried it?
Regarads
Yash Agrawal