Copying variable values of RITM to a record Producer via UI Action

[DPrasna]

Hi All,

I have a requirement to create a button on RITM form that converts the current RITM to an Incident.

I am trying to redirect the UI action to a record producer as below

var ritmNumber = g_form.getValue('number');

        var url = 'com.glideapp.servicecatalog_cat_item_view.do?sysparm_id=62fb775337fasergfgtne012';

        window.open(url);

However I need help with copying the variable values for current RITM and set/populate it to the variable values of the record producer. How do I do it?

Need help on the same

@Sandeep Rajput @Ankur Bawiskar 

[DPrasna]

The alert does not even pop up

[DPrasna]

Hi,

Alert does not return any value

[Ankur Bawiskar]

@DPrasna 

so it means redirection is not working.

is it getting redirected?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[MF25]

I've faced a similar issue when trying to copy variable values from an RITM to a Record Producer via the UI. In my case, I had trouble ensuring that all variables were correctly mapped and populated without breaking the workflow. One workaround I found was using a script in the Record Producer to retrieve the variables dynamically from the RITM, but it required some adjustments depending on the variable type.

Did you manage to find a reliable solution for this? I'd be interested in hearing how you approached it!

[DPrasna]

@Ian Leu @Jochen Geist @sachinbhasin11 can you help please?