Create a Jira Issue in Jira when incident ticket is created in Servicenow

[Vennala CB]

Hi all,

When an incident gets created in ServiceNow  a respective Jira record has to be created in Jira.

Can anyone help me out?

Thank you

[Community Alums]

Hi @Vennela reddy ,

You can refer below video for ServiceNow - Jira integration, where they used Agile module (rm_story)table you just need to replace it by incident table.

https://www.youtube.com/watch?v=vv_oHjywUxg

Also, read this blog : http://www.john-james-andersen.com/blog/service-now/rest-based-servicenow-jira-integration-poc.html

Mark my answer correct & Helpful, if Applicable.

Thanks,
Sandeep

[Community Alums]

Hi @Vennela reddy ,

Any update to this ?Any follow-up required? if not

Kindly mark the answer as Correct & Helpful both such that others can get help.

Thanks,
Sandeep

[Eric Smith]

Vennela, hello. Do you use any external tool to establish the connection between the two systems? If not and you're open to the idea of deploying such - you can check the one we use. It's called zigiops. It works bi-directionally and can be customized to fit any use case. I believe it can help you with incident-to-record creation.