Create a Problem from Incident UI action issue copying INC assignment group

[davematz]

I am unable to get my NOW Learning task to complete successfully.

I need to create a new problem from an incident with all necessary information.  The following fields should be copied from an incident when a new problem is created from an incident: Configuration item, Priority, Assignment group, Short Description, Description.

The OOTB has all configured except the assignment group.  I've tried modifying the Script for the Create Problem (incident table) UI Action.  I added a line:

prob.assignment_group == current.assignment_group; 

this gives me an error "Expected an assignment or function call and instead saw an expression.  I understand the error message, but don't know what I needed to do to get the correct answer to solving this task.

Please instruct me on what the correct answer is and why so I can understand and learn.

Thank you

[scottangehr]

Have you tried:

prob.setValue("assignment_group", current.assignment_group);

[scottangehr]

Or try:

prob.setDisplayValue("assignment_group", current.assignment_group);

[davematz]

This didn't work.  Attaching what is in my Create Problem UI action for Incident table:

var prob = new IncidentUtils().getProblemFromIncident(current);

if(prob != undefined) {
      current.problem_id = prob.insert();
      var mySysID = current.update();
      gs.addInfoMessage(gs.getMessage("Problem {0} created", prob.number));
      prob.setValue("assignment_group", current.assignment_group);
      action.setRedirectURL(prob);
      action.setReturnURL(current);
} else {
      action.setRedirectURL(current);
}

[Ashutosh Munot1]

HI,

I think you are in new york or madrid.

So there are few things important to look after:

1) Script include:

IncidentUtilsSNC and function getProblemFromIncident which is called from UI Action.

2) Check for the property : com.snc.problem.create_from_incident.attributes

if this property is not present then create this property and add all attributes you want to copy.

Thnaks,
Ashutosh