Create Custom SLA for table

[Ujjwal1]

Hi all,

I am using custom table for Record producer. We need to create custom logic for SLA( which should not run on weekend and  should be  paused for few status).

Please  help on custom SLA approach.

Thanks

Ujjwal

[Community Alums]

Hi @Ujjwal ,

OOB, SLA definitions will be applied to only task extended tables only.

For an alternative, you can define the metrics on the table which could be used to track different periods of time for non-task tables. It wouldn't have the alerting systems involved, but it might be something to consider.

Your custom table is extended from the task table?

if not, please check this links,

How to use an SLA on Custom Application (table not extending form task) - Developer Community - Ques...

how to attach sla for custom table which is not extending any base table

How to use an SLA on Custom Application (table not extending form task)

Mark my answer correct & Helpful, if Applicable.

Thanks,

Sandeep

[Ujjwal1]

hi @Sandeep Dutta 

Shared link have http://wiki.servicenow.com/  url, which are inactive. so i am not able to get correct details.

i need to create SLA for custom table(Task table is not extended) .

Thanks in Advance

[Ujjwal1]

hi, 

Request for suggestion.

[Community Alums]

Suggested so many things already. now you will have to decide how you want to take it forward.

Mark my answer correct & Helpful, if Applicable.

Thanks,

Sandeep