Create Incident from requested item
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‎01-22-2018 08:36 AM
Hi Folks,
We have a requirement to create an incident from requested item. Our approach is to give a UI action on sc_req_item_table and then create an incident via a record producer.
We are facing a trouble to pass the parameters via url to client script. We will use this parameters in on load client script and then play around with that value.
Have gone through the following link, but nav.do is playing spoilsport.
Any ideas please?
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‎01-22-2018 08:42 AM
Are you using Service Desk Call functionality too?