Create Incident from requested item

amaneet
Kilo Contributor

Hi Folks,

We have a requirement to create an incident from requested item. Our approach is to give a UI action on sc_req_item_table and then create an incident via a record producer.

We are facing a trouble to pass the parameters via url to client script. We will use this parameters in on load client script and then play around with that value.

Have gone through the following link, but nav.do is playing spoilsport.

https://www.servicenowguru.com/scripting/client-scripts-scripting/parse-url-parameters-client-script...

Any ideas please?

10 REPLIES 10

Michael Fry1
Kilo Patron

Are you using Service Desk Call functionality too?