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Create Incident tab in Now Mobile

Rachael12
Tera Contributor

‎05-20-2025 01:05 PM

Within Quick links, I need to add an option 'Create Incident'.

Can someone guide or link an article,  how create this incident form. I have create a tab 'Create Incident' which non-clickable.

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Daniel Madsen
Kilo Sage
Kilo Sage

‎05-20-2025 01:22 PM

Hi Rachael12,

 

If you're aiming to make the "Create Incident" quick link work on both desktop and mobile, here's how:

Preferred Method (Works on Mobile and Desktop):
Use a Record Producer:

  1. Go to the Quick Links configuration.

  2. Edit your "Create Incident" quick link (or create a new one).

  3. Set the Type to Record Producer.

  4. Choose the appropriate Incident record producer that is also available on mobile.

For Web Only (Not recommended for Mobile):
If you're targeting the web UI only, you can use a URL type quick link with:
incident.do?sys_id=-1

If your quick link tab is visible but not working, check:

  • Role-based access

  • That the record producer or URL is correct

  • The quick link is set to Active

Hope this helps! If it solves your problem, feel free to give it a helpful vote or mark it accepted.

Thanks,
Daniel Madsen

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