Create KB from INC/RITM

[CV1]

Hello All,

We have a requirement where

• Check if the INC or RITM is assigned to groupa or groupb.
• When the INC/RITM is resolved /close completed, display dialog if they wnat to create a KB for that ticket
• if user says yes then create KG or open KB portal with the specified category

Looking for help and steps to achieve this.

TIA

[Ankur Bawiskar]

@CV1 

so what did you start with and where are you stuck?

[CV1]

@Ankur Bawiskar ,

Was thinking Client script and BR

[Ankur Bawiskar]

@CV1 

OOTB KB gets created when INC is closed, why to add custom solution

Create a Knowledge Article From an Incident 

Usually we don't create KB for RITM closure

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[CV1]

Hi @Ankur Bawiskar ,
Requirement is to prompt only if the inc is assigned to "GroupA" or "Group B". when the inc is resolved.