Create msg. format attachment from code

[Pastupe]

Hello,

I would like to create msg. outlook attachment from code and attach it to incident.

Below is code which works on 90 percent.

10 percent

Problem start when I download attachment from incident, it doesnt want to be properly opened.

Could somebody help to solve this ?

And how do I can with below code populate some data in msg body and subject?

Nothing help, I have enough roles in outlook read message and it is not opened, so I wonder why it is not properly opened for me.

thanks for helping me on this

/Petr

var attachment = new Attachment();

var attachmentRec = attachment.write("incident", "ef63ddbe0fe587404f6bbb8ce1050eee", "Petr_Test.msg", "msg","TEST"); // sys id to be changed to sys id of the real incident

var attachRec = new GlideRecord("sys_attachment");

attachRec.addQuery("table_sys_id", "ef63ddbe0fe587404f6bbb8ce1050eee"); // sys id to be changed to sys id of the real incident

attachRec.addQuery("file_name", "Petr_Test.msg");

attachRec.query();

attachRec.next();

[Chuck Tomasi]

The permissions issue doesn't seem so much like a ServiceNow issue as something local on the computer.

As a test, take a message OUT of Outlook, upload it as a SN attachment, then download it and test the behavior.

[Pastupe]

Hello Chuck,

This works, if I upload msg from outlook to SN, it then open properly.

To my mind Im creating somehow wrongly this msg via script and I dont know what I do wrong.

Would be great, if someone could provide own code how to create email attachment within email action from received email, maybe I then find a trick

Thank you Chuck

/Petr

[Chuck Tomasi]

Hi Petr,

The content of the message is going to be the key. I would open the .msg file on your local computer and find out what the format is. It's likely going to have a header with multiple lines (From:, To:, several lines that tell it the server, and other parameters.)

You will then need to create the attachment in that format with the attachment.write() method. A simple string isn't going to be sufficient in this case.

I don't have an example for you as I've not done this before.